Three lines on every card: the run-through, labor at a published floor for your kind of machine, and the part at its own price. Here is each of them, before you pick up the phone.
Brings a technician and the instruments to your door, gets the machine run and read in the crew’s fixed order, names the fault and puts the card in your hand. The same $95 on James Island, on Folly, downtown and on Johns Island — and if you decide to go no further, it is all you owe.
Each type of machine has a from-rate below. Labor starts there and climbs only when the run-through finds a reason — a machine stacked on another, a column built into cabinetry, a second fault hiding behind the first — and that reason is written on the card beside the figure. No ceiling, no round-number bundles.
Whatever the run-through convicts goes on the card by name, with its price and the reading that pointed at it. You see that line before anything is ordered. A part that cannot justify its line does not get one.
Anywhere inside the twenty-five-minute map, on a weekday, a call or a form before early afternoon gets a same-day window. Refrigerators losing their cold and dryers with no heat go to the front of the route; everything else takes the next open slot on your street’s stop. Saturday windows exist and cost nothing extra.
Labor from-ratesThese are floors for the technician’s time, not estimates for the whole job. The $95 and the part sit on their own lines.
| Machine | Labor starts at | What tends to raise it |
|---|---|---|
| Refrigerator Repair | from $260 | Paneled columns and built-ins; anything in the sealed system |
| Dryer Repair | from $207 | A stacked pair; the whole drum kit at once |
| Washer Repair | from $228 | A stacked front-loader; bearings |
| Oven & Range Repair | from $249 | Pro-style ranges; switching a range to propane |
| Dishwasher Repair | from $217 | Panel-front units; a new pump-and-motor |
| Ice Maker Repair | from $228 | Under-counter and stand-alone machines |
A from-rate is where labor begins for that kind of machine. If the run-through finds a reason to go above it, the reason is on the card next to the figure; if it finds none, the from-rate is the rate. Nothing on the card changes once the technician starts.
A single round number for a repair can conceal almost anything — labor padded to cover a cheap part, a part marked up to cover thin labor. Three separate lines conceal nothing. Put a Folly Road card next to any other quote and you can see exactly where the money goes and exactly which line you are being asked to trust.
It also keeps the crew honest with itself. A corroded connector repaired for the cost of the run-through is a better outcome than a control board sold on a hunch, and a card with three lines makes that difference visible to you and to the office. The street book keeps every card, so the next visit to your address begins with what the last one charged for.
An exact price for an unmeasured machine would be fiction. One symptom hides several faults — a cold dryer might want a fuse, a coil, or a duct cleared — and each is a different job. So the floor for labor on that type of machine is public, the run-through finds out which job yours is, and the exact figure lands on the card before anything is done.
It does not. The beach, the peninsula, a Saturday, a third-floor kitchen, a stacked pair — none of them add to it. It is one number across the whole map.
Three lines: $95 for the run-through; labor at the from-rate for your machine, or a higher figure with the reason written next to it; and the part at its own price. You read all three on the card before the technician opens a toolbox, and the card is final.
Then you owe $95, full stop, and in return you have a written keep-or-retire verdict and a candid word about what to replace it with. The crew has nothing to sell you, so the advice is just advice.
It does not. Labor is priced by the work, the part is priced by the part, and they sit on separate lines. Two cards for the same job with a cheap part and a dear one differ only on the part line.
At the end, after the machine has completed a full cycle in front of you — card, check or cash. The lines on the card match the lines on the receipt, and the street book keeps a copy of both.
Send the form or call the office; a window comes back within minutes, and on most weekdays inside the map it is today. The technician arrives, the run-through runs, and the card tells you the rest.
That is the only order the crew works in: run-through, card, then the repair.
$95 run-through, any machine, any street on the map · labor from-rates published · parts on their own line