Ten Questions, Answered Once

The technician runs the machine and reads it with instruments in a fixed order — coil ahead of compartments, exhaust ahead of element, a washer’s failing stage reproduced with the water running — and treats the house as a suspect alongside it. It ends in one figure on a card, before any work.

The run-through is $95 — the technician, the instruments, the fault found and the card written — and it is the whole bill if you stop there. Go ahead and the card carries labor from a published from-rate for your machine plus the part on its own line. The from-rates are here.

Most weekdays, yes, when it is a refrigerator losing its cold or a dryer that has stopped heating — those go to the head of the route. Everything else is given a window today or tomorrow, and the office tells you which on the call instead of guessing.

Yes — Whirlpool and GE, LG and Samsung, Bosch and Miele, Sub-Zero, Wolf and Thermador, Fisher & Paykel, Maytag, Frigidaire, Kenmore, Speed Queen; anything in a kitchen or a laundry room, paneled column or thirty-year-old top-loader. The crew is independent, carries no factory authorizations, and would rather say so than let a logo wall imply the opposite.

No. You are the customer, the card and the street book page are yours, and what you choose to do with them afterward is entirely up to you.

Never by itself. The card is a single written figure you see before any tool is picked up. Should a panel come off and reveal something the run-through could not reach, work halts and a fresh card is written for you to take or leave.

Yes, on the card, whenever the numbers say it. The crew sells no appliances, so a retire line carries no agenda — and a great many old machines get a keep line instead, since a thirty-year-old top-loader with a fifty-dollar fault is still a good washer.

All the time. Each unit gets its own street book page, cards go out in a form that suits a board’s files or an owner’s phone, the office handles lockboxes and turnover timing, and a building’s failure pattern gets recorded so the next unit takes half the time.

Twenty-five minutes out from Folly Road at Camp Road: James Island, Riverland Terrace and Harbor View, Folly Beach, the west side of the peninsula, inner West Ashley, the Maybank side of Johns Island. Kiawah, Carolina Bay, Mount Pleasant and North Charleston are past the line and quoted on request.

A phone number, a ZIP, a street, the machine and the symptom. If you can add the model number and a picture of any error code, the likely part comes on the van; downtown, add where the van can park and how many flights up the machine is.

Whatever length of duct a brush can reach — from the dryer side or from the hood side — is cleared and re-gauged as part of any dryer visit, and supply taps and hoses are checked as part of any washer visit. A buried duct section, or a drain that belongs to a plumber, is written up with the readings instead of guessed at.